Shipping policy
Thank you for shopping with Hoang VO. We specialize in a diverse range of high-quality consumer electronic products for global buyers. Our core service principle is to deliver standardized order handling, professional anti-drop and moisture-proof packaging for all electronic devices, and reliable global shipping services to ensure every product is delivered accurately and intact within a reasonable delivery period.
1. Order Processing Time
All confirmed customer orders will be sorted, inspected and packaged within 1-3 business days after order confirmation, excluding weekends and Australian statutory public holidays. During large-scale promotional events and order surges, the standard processing cycle may be prolonged. We will actively notify customers via email once substantial shipping delays occur.
2. Shipping Fees and Delivery Schedule
Shipping fees for all electronic product orders will be automatically calculated and clearly presented on the checkout page before payment confirmation, ensuring full transparency of all logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery periods are estimated values and not guaranteed. Actual parcel arrival time may vary due to courier operational delays, customs clearance audits, severe weather conditions, cross-border logistical limitations and national holiday arrangements of different countries.
3. Shipment Confirmation and Tracking Service
Once your electronic goods order is dispatched from our warehouse, you will receive a formal shipment confirmation email containing complete tracking codes and real-time parcel tracking links.
Tracking information and logistics status updates will normally go live and be accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system entry registration.
4. Incorrect Address Exemption Clause
Customers must carefully check and confirm the accuracy and completeness of their shipping address during checkout to avoid delivery errors and package returns.
Hoang VO shall not bear any responsibility for misdelivered, undeliverable or returned packages caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will require additional reshipping fees, which shall be undertaken by the buyer.
5. Handling of Lost and Damaged Shipments
If your package is lost during cross-border transportation, please contact our customer support team within 7 days of your scheduled delivery date to initiate a logistics investigation.
If your electronic products arrive with functional damage, surface defects or broken packaging upon receipt, please submit a service application within 48 hours after delivery and attach clear photos of damaged goods and original packaging. Our team will review the case thoroughly and provide efficient solutions as soon as possible.
6. Product Usage Specifications and Customs Rules
Every consumer electronic product is equipped with official usage and maintenance guidelines. Hoang VO will not be liable for product damage or performance failure caused by improper operation, unauthorized disassembly, incorrect maintenance or artificial misuse.
International shipments may be subject to import duties, customs taxes and other clearance fees formulated by local customs authorities of destination countries. These extra charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or doubts about this Shipping Policy and your order logistics status, please feel free to contact our professional support team through the following official channels:
Trade Name: Hoang VO
Phone number: +61 3 8735 4535
Email: service@easyfetch.shop
Physical address: 27/20-22 Speed Street, Liverpool, NSW 2170, Australia